Solid Info GSC provides comprehensive IT professional services for retailers, especially for global retailers to extend their business to APAC, including software, hardware & network, training, onsite support, project rollout and other IT services.

We possess a pool of professional engineers, and have intensive experiences on IT project implementation services in APAC countries, such as China, HK, Taiwan, Macau, Korean, Japan, Singapore, Malaysia and Australia.

Global Service Center

§ 24/7 service for retailers

§ 600+ on-site service engineers § 400+ service stations covering 110+ cities across China and APAC § 500+ partner service teams
Our Regional Service Centers China: Shanghai HK & Macau: Shenzhen Taiwan: Fuzhou Korea: Seoul Japan: Tokyo Singapore & Malaysia: Singapore

Service Networks

Our partner service network, with stations in Korea, Japan, and Singapore, enables us to effectively execute global projects across the Asia-Pacific region.

Implementation
PM
After Go-Live
Project Manager
Account Manager
Solution Consultant
On-site Engineer
Developer / QA
Help Desk
2nd Level Support
3rd Level Support
(Provide by developer)
Capabilities: Local project management Account management for
 global top-down projects
Capabilities:
Configuration, installation
   and training
• System integration and
   customization

• Quality assurance

Capabilities:
Multilingual support
• Remote/onsite support
• Bug fix and new requirements     fulfillment
è
è
 
         
         
   Hardware Service
§ Procurement (domestic & global)
§ Import & export services § Pre-installation, centralized installation & shipping § Annual maintenance § Space storage and management § Extra warranty service

SOLD INFO is an IT service provider specializing in delivering store and back-office services for global retailers. Our comprehensive suite of services includes POS systems, ERP, CRM, as well as hotline and on-site support, all covering the entire APAC region. With offices in China, Japan, Korea, and Singapore, we bring over 10 years of expertise in the retail sector to help our clients and partners successfully expand and grow their businesses across the Asia-Pacific market, ensuring operational efficiency and long-term business success.


Tokyo, Singapore, Shanghai, Seoul, Calgary

SOLID INFO GROUP © 2023 - All Rights Reserved